From Hello to Help, 211 is Here

Kandice RileyAnnouncement, Community Engagement, Partners

United Way of the Ozarks Celebrates 2-1-1 Day

211 is a free and confidential resource, available 24 hours a day, seven days a week.  

Similar to 911, calls to 211 are received by specialists with access to resources available from private and public health and human service agencies. They match the callers’ needs to available resources. They then link or refer them directly to an agency or organization that can help.   

“211 is the best-kept secret in the region. And it is our intention to tell everyone the secret,” said Greg Burris, president and CEO of United Way of the Ozarks, “211 is such a powerful tool and it is available to everyone with a phone or computer. Tell your family and friends.” 

A Caring Expert 

A caring expert answers every call. They offer assistance in finding food, paying bills and connecting to other essential services. This service is also available by text, web chat and email. 

Colleen Neill serves as the Southwest Missouri community partnerships coordinator through United Way of Great St. Louis. “The COVID-19 pandemic changed the way many services operated – including community resources that provide food and other essential supplies,” said Neill. “Our call center specialists have access to a database of thousands of non-profits throughout Missouri. They are leaders in helping people find resources.” 

Tackling Problems at the Roots

211 specialists have the training and expertise to identify and address the underlying root causes of a client’s problem. They connect them with a wide range of available resources that meet all the underlying needs – not just the one that prompted the call, text or email.

211 is available to help anyone, no matter their situation, income level, gender, age, race, religion, or sexual orientation.

Learn more and get help by visiting And share this information with as many people as possible, so everyone in the Ozarks knows where to turn for help.